1
Native mobile app: CRM Caller ID and post-call logging for inbound/outbound phone calls
Source: twentyhq/twenty#23479 · opened by @Angel90000
I'd like Twenty to identify inbound phone calls against CRM records on a salesperson's phone, and to capture the call afterwards as an activity on the record. HubSpot's mobile app does this today and it's the single feature I miss most when moving a team onto Twenty. Two capabilities, both of which need a native mobile client: 1. Caller ID — when the phone rings, the native dialler shows the matching Twenty record (name, company, and on Android the linked opportunity) instead of an unknown number. 2. Call logging — after the call ends, the user is prompted to log it against the matched record, with an outcome and an optional note or follow-up task. Out of scope: the rest of the mobile app surface (record browsing, editing, views). This assumes a native shell exists or is being built, so #6273 is a dependency. If you'd rather have it in smaller pieces, it splits cleanly into mobile: caller ID directory sync and mobile: post-call logging. Also out of scope: …
No pledges yet. Be the first to back this.
Comments
Similar requests
Allow agents to require an authenticated workspace member caller
0 votes · 0 comments
Native AI pre-meeting brief for upcoming prospect calls
1 vote · 0 comments
Append the sender's email signature to outbound emails
14 votes · 0 comments
Feature Request: Implement native Labelled Fields (Emails, Phones, Addresses) and Entity Tags (Types) system-wide
1 vote · 0 comments
Brevo as a Community emailing domain driver?
0 votes · 0 comments
No comments yet.