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URGENT – Pro plan not applied to active project, blocking access to support
Source: supabase/supabase#37466 · opened by @rirapa
Hi Supabase Team, I have an active Pro subscription (US$25/month), but my project is being treated as if it's on the Free plan. This is preventing me from getting access to Pro-level support, even though I’ve submitted four support requests: • SU-227665 • SU-227680 • SU-227684 • SU-227689 ✅ I have only one project active: 📎 I also attached my invoice PDF in the last email to support. This project is in production and I urgently need help to restore the auth schema. Can someone from the Supabase team please check the subscription linkage and escalate this case? I would really appreciate your support. --- Hola equipo de Supabase, Tengo una suscripción activa al plan Pro (US$25/mes), pero mi proyecto está siendo tratado como si estuviera en el plan Free. Esto me impide acceder al soporte correspondiente al plan Pro, a pesar de haber enviado ya cuatro solicitudes de soporte: • SU-227665 • SU-227680 …
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