Implemented
2
[FEATURE REQUEST] Support Ticket Module / Integration
Source: invoiceninja/invoiceninja#9171 · opened by @gilesytheking
Invoice Ninja v5, Self hosted - Linux, Litespeed Server, Cpanel
Would it be possible to create a Support / ticketing module so that clients can communicate any issues or queries relating to invoices / quotes directly from the client account.
Basic email notifications should be sent to admins / clients when a new ticket is created or a response is posted. Should have the ability to link an invoice / quote directly to the ticket.
An alternative to this would be integration with a 3rd party Support ticketing platform.
Clients could access the support ticketing system via the client account (login credentials passed via API)
Invoices / Quotes could be referenced when creating new tickets
Would it be possible to create a Support / ticketing module so that clients can communicate any issues or queries relating to invoices / quotes directly from the client account.
Basic email notifications should be sent to admins / clients when a new ticket is created or a response is posted. Should have the ability to link an invoice / quote directly to the ticket.
An alternative to this would be integration with a 3rd party Support ticketing platform.
Clients could access the support ticketing system via the client account (login credentials passed via API)
Invoices / Quotes could be referenced when creating new tickets
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