2
Phone ticket support
Source: chatwoot/chatwoot#8496 · opened by @iamapinan
Is your feature request related to a problem? Please describe.
Our service has a customer support team and there accept cases by chat and phone but they can't open tickets from the backend.
Describe the solution you'd like
The agent can open the ticket from the backend using a manual key-in.
Our service has a customer support team and there accept cases by chat and phone but they can't open tickets from the backend.
Describe the solution you'd like
The agent can open the ticket from the backend using a manual key-in.
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