Message-level metadata

Is your feature or enhancement related to a problem? Please describe. We use chatwoot for customer support on a platform with highly individualized content. In order to give equally targeted support via chat, we need to deliver the exact context of the user's experience to the support staff. Since there's always some delay between a customer's chat request and the answer, it's not enough to sync the current state of the webapp with the conversation, but we rather need to store a snapshot of the current state with each message. Right now, the only way we could figure out to this is to set this "snapshot" with the metadata of the conversation, forward each message via a webhook from chatwoot to our backend, and store each message next to the metadata. The support can then access the metadata of the conversation at the time of the message through our systems, which gives them the necessary context of each individual message. Describe the solution you…