Introduction of New Template Variables for Queue Position and Average Wait Time

Is your feature or enhancement related to a problem? Please describe. Currently, there's no straightforward way for clients to be informed about their position in the queue and the expected waiting time, even though this data exists within the system. Integrating this information can significantly enhance the user experience by setting clear expectations. Describe the solution you'd like 1. Queue Position Template Variable: Introduce a template variable that displays the client's position in the queue. This can be derived from the unassigned_count. 2. Average Wait Time Template Variable: Implement a template variable to inform the client about the average waiting time. This can be fetched from the api/v2/accounts/{{account_id}}/reports/summary endpoint using the following parameters: • type: account • since: current day • until: current day • business_hours: true response: avg_first_response_time These template variables can be used…