3
feat: Add email open/read indication to email conversations
Source: chatwoot/chatwoot#11843 · opened by @dohomi
Is your feature or enhancement related to a problem? Please describe.
Currently the user only see a check tick if an email is successfully sent to a client. It would be great if the opening state would be tracked and displayed as well, in a similar fashion like messaging with a chat widget.
Describe the solution you'd like
Show opening/read state of an email
Describe alternatives you've considered
Alternatively provide a webhook endpoint to set the state of a message. This could be done via webhook triggers of senders like Postmark or Mailgun to provide the state of a message back to the backend of Chatwoot conversation.
Additional context
_No response_
Currently the user only see a check tick if an email is successfully sent to a client. It would be great if the opening state would be tracked and displayed as well, in a similar fashion like messaging with a chat widget.
Describe the solution you'd like
Show opening/read state of an email
Describe alternatives you've considered
Alternatively provide a webhook endpoint to set the state of a message. This could be done via webhook triggers of senders like Postmark or Mailgun to provide the state of a message back to the backend of Chatwoot conversation.
Additional context
_No response_
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