1
API Chat response buttons
Source: chatwoot/chatwoot#15679 · opened by @Anytask-IT
Support interactive messages (input_select) in the agent dashboard conversation view Chatwoot already supports content_type: input_select and content_attributes.items for interactive messages, but these controls are currently rendered only in supported customer-facing channels such as the website inbox. It would be useful for API/Agent Bot integrations to send interactive messages that are actionable by an agent directly in the Chatwoot dashboard. Example use cases include: Approve/cancel an automated action Select one of several matched customers Choose an infrastructure/device target Accept/reject a proposed change Select the next workflow action Ideally, when an agent selects an option, Chatwoot would emit the selected value through the normal message/webhook mechanism, allowing integrations to handle the response without Chatwoot needing application-specific logic. Existing input_select payloads could remain unchanged: { "content": "Apply…
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