3
allow any channel to run a campaign
Source: chatwoot/chatwoot#3721 · opened by @mrusteberg
right now, campaigns are limited to SMS for 'one off' campaigns and livechat for 'ongoing' campaigns.
for an omni-channel customer engagement platform, the expectation would be to be able to send campaigns out through any channel that supports outbound messaging.
additionally, like others have said, setting automation rules to trigger messages based on certain events will be making this fully complete.
i'd be happy to sponsor this development, particularly for email.
for an omni-channel customer engagement platform, the expectation would be to be able to send campaigns out through any channel that supports outbound messaging.
additionally, like others have said, setting automation rules to trigger messages based on certain events will be making this fully complete.
i'd be happy to sponsor this development, particularly for email.
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